Air Paper
Web and SaaS
subscription cancellation service
SHOW HN2015
How HN took it
17 positive, 29 neutral or asking, 1 mixed, 27 critical, out of 74 comments about the project. Thread score -0.15.
Idea: 12 for, 5 againstPrivacy: 1 for, 7 againstPerformance: 0 for, 8 againstExecution: 0 for, 5 againstDesign: 1 for, 2 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Idea seen as useful and clever
From 3 comments
This is perhaps the most glorious thing I've seen on here in a long time. I didn't find a Chinese visa all that difficult though so I'm surprised to see that on the list of next…
smoreilly on HNDamn, this is genius
alokedesai on HNthis is a great example of using typeform to bootstrap your way into providing a service. Really cool idea and i'm glad these guys are doing this — I can't wait to cancel comcast!
enahs-sf on HN
Conversational design praised
From 1 comment
Really like the conversational approach. Nicely done! It would be good to explain upfront how you actually do the cancelation, in this case sending a physical letter on my…
csears on HN
Objections
Sending a letter yourself is easy, so the service adds little
From 1 comment
Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look…
tombrossman on HN
Personal data and card details sent without HTTPS
From 3 comments
Great idea and nice execution. Suggestion: add SSL / HTTPS to your website if you're collecting all this sensitive stuff about me.
rochers on HNCool idea but I don't think I'd want to send personal information on a website without HTTPS.
homulilly on HNThe only problem I see is you are asking personal info (Credit Card etc) without encryption. You should fix that asap. other than than, great job.
kisna72 on HN
Impersonating customers raises legal and trust concerns
From 2 comments
How does this work legally, are you acting as an agent, proxy or other authorized representative of the customer, when interacting with the vendor? On the topic of security: is…
walterbell on HNReally interesting idea! But I'm not sure how I feel about a company impersonating their customer cause that's what you would do right? I think people will be reticent to provide…
sabrinaleblanc on HN
Requests
Add HTTPS and redirect from HTTP
From 2 comments
Great idea and nice execution. Suggestion: add SSL / HTTPS to your website if you're collecting all this sensitive stuff about me.
rochers on HNCool idea but I don't think I'd want to send personal information on a website without HTTPS.
homulilly on HN
Fix cross-browser layout, especially Firefox
From 1 comment
Cool idea! Your CSS/layout needs some love though, it's broken in FF (works better in Chrome).
nathancahill on HN
Add form validation
From 1 comment
Hi! Since I'm not from US I have no idea whether this idea is good or not, but here are a few points from your fix form. - no email validation / phone number, zipcode, comcast…
fgtx on HN
Explain the cancellation mechanics upfront
From 1 comment
Really like the conversational approach. Nicely done! It would be good to explain upfront how you actually do the cancelation, in this case sending a physical letter on my…
csears on HN
Questions
How does this work legally as an agent for the customer?
From 1 comment
How does this work legally, are you acting as an agent, proxy or other authorized representative of the customer, when interacting with the vendor? On the topic of security: is…
walterbell on HN
Is customer identity data deleted after use?
From 1 comment
How does this work legally, are you acting as an agent, proxy or other authorized representative of the customer, when interacting with the vendor? On the topic of security: is…
walterbell on HN
Alternatives named
aboalarm.de German online cancellation service
From 1 comment
There is an online cancellation service in germany that will help you to cancel just about every contract: https://www.aboalarm.de/ They have ready-made templates for many…
treffer on HN
Calling to cancel or visiting local office
From 2 comments
Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and…
koenigdavidmj on HNTook me about 5 minutes and no hassle to cancel Comcast. I simply took the equipment into the local Comcast office and turned it in, no dealing with phone representatives or…
rascul on HN
Sending certified letters to the company's agent for service
From 1 comment
Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look…
tombrossman on HN