BoardThreads
Web and SaaS
helpdesk
SHOW HN2016
90points
22comments
#425of 2,264 in 2016
Top 19%of 2016 by points
How HN took it
MixedNo clear lean
1 positive, 4 neutral or asking, 1 mixed, 5 critical, out of 11 comments about the project. Thread score -0.23.
Design: 0 for, 2 againstPricing: 0 for, 1 againstPerformance: 0 for, 1 againstIdea: 0 for, 1 againstExecution: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Interesting, cheap, neat idea
From 2 comments
At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly…
silverlight on HNThis looks cool! Can you address how the board scales when your list of archived/answered problems reaches 100 items? 1000? 10,000? It seems like you need something beyond the UI…
appleflaxen on HN
Objections
Trello UI is limited as a helpdesk
From 2 comments
Cool idea, but not sure if the Trello boards ux is suitable as a help desk. At 15$ per month i use Reamaze (https://www.reamaze.com) for my consultancy and it serves as a full…
ohnoesmyscv on HNI agree. Am looking for a help desk, will check out Reamaze. Trello as a help desk seems quite limited for now, but maybe it'll get better.
hw on HN
Paying for it instead of a proper helpdesk seems odd
From 2 comments
Cool idea but why would I pay for this when I could pay for a proper helpdesk service instead?
highace on HNAt first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly…
silverlight on HN
Price seems steep
From 1 comment
$18/mo seems pretty steep for such a service, but this is a pretty cool idea.
kerryritter on HN
Requests
Canned responses
From 1 comment
At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly…
silverlight on HN
Reporting
From 1 comment
At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly…
silverlight on HN
Auto-responder
From 1 comment
Is there a way I can add an auto-responder?
hw on HN
Questions
How does it scale with many archived cards?
From 1 comment
This looks cool! Can you address how the board scales when your list of archived/answered problems reaches 100 items? 1000? 10,000? It seems like you need something beyond the UI…
appleflaxen on HN
Custom email addresses supported?
From 1 comment
Are custom email on the roadmap? Would be really useful then.
pedrokost on HN
Alternatives named
Freshdesk
From 1 comment
At first glance, it's interesting. We currently use Freshdesk. We have around 3 people that use it daily. We get around 100 emails per day. Re: the price point, it's certainly…
silverlight on HN
Reamaze
From 1 comment
Cool idea, but not sure if the Trello boards ux is suitable as a help desk. At 15$ per month i use Reamaze (https://www.reamaze.com) for my consultancy and it serves as a full…
ohnoesmyscv on HN
Help Scout
From 1 comment
I think the usual method is to forward just help@ or support@ emails to the 3rd party support email address. See http://docs.helpscout.net/article/54-google-apps etc
dlss on HN
Serverless AWS Lambda and SES build
From 2 comments
I'm waiting until someone does this with AWS Lambda and SES as Serverless app (which would make it easy to deploy without knowing AWS internals).
throwaway2016a on HNWhy not? The In-Reply-To header in emails makes following threads pretty easy and you can fire a web hook to API gateway to kick off a Lambda function when you reply to a Trello…
throwaway2016a on HN