Really Simple Support
Web and SaaS
helpdesk and customer support
SHOW HN2022
Really Simple Support
I rolled my own simple support / Helpdesk SaaS aimed at Indie Hackers
reallysimplesupport.com#helpdesk#customer support#ticketing#indie hackers#support tickets
How HN took it
3 positive, 7 neutral or asking, 0 mixed, 21 critical, out of 31 comments about the project. Thread score -0.45.
Privacy: 0 for, 7 againstIdea: 2 for, 3 againstDesign: 1 for, 3 againstExecution: 0 for, 4 againstPerformance: 0 for, 2 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Simple concept and clean design
From 3 comments
Dig the simplicity. I could get into this with some more customization. Also, yeah, your error page is on in production. Also... >You can’t create a portal session in live mode…
heidilux on HNKinda unrelated to the product but your landing looks really nice. Is it the default Bootstrap theme or a customized one? I see you use utilities classes like pt-1, pt-2, ...…
thangngoc89 on HNReally cool idea. I've been looking for something for this for a previous project, but didn't find anything. I think an important feature to replace Zendesk for many would be an…
shafyy on HN
Fills a gap for an affordable alternative to Zendesk
From 2 comments
Really cool idea. I've been looking for something for this for a previous project, but didn't find anything. I think an important feature to replace Zendesk for many would be an…
shafyy on HNThis is really cool, the missing functionality that I haven't added to https://supportpage.io/ yet :p
agrafix on HN
Objections
Debug mode exposes stack traces and source code
From 2 comments
I don't know much about Laravel or Symfony, but your error pages show a full stack trace with the source code of the PHP files. Might want to turn that off.
amanzi on HNI understand the motivation to keep it in debug when you first put it online, but the HN community is rightly quite hawkish on this type of thing, it is a potentially massive…
samwillis on HN
XSS vulnerability in comments
From 1 comment
There is an XSS vulnerability at the comments.
gregmolnar on HN
Single VM hosting is risky
From 1 comment
Also running on single VM in a GCP zone is a disaster waiting to happen.
justinholmes on HN
Core ticket functionality did not work for one tester
From 1 comment
I just created a dummy support ticket, but is not visible in dashboard. I refreshed it many times.. after few intervals too.. https://reallysimplesupport.com/dashboard Core…
adjgc on HN
No email ticket creation
From 1 comment
I don't believe you have added the ability to create tickets via email, that is essential. Consumers hate traditional ticket systems, they want to use email, and to be able to…
samwillis on HN
Requests
Create tickets via email
From 1 comment
I don't believe you have added the ability to create tickets via email, that is essential. Consumers hate traditional ticket systems, they want to use email, and to be able to…
samwillis on HN
Add screenshots and clearer onboarding
From 2 comments
Some feedback: needs some screenshots. I'm not gonna invest time creating an account to try it out if I can't see in advance what it sort of looks like.
dbbk on HNI like the concept. Since users have to register to see the product, I think the landing page needs to be more informative. I was lost at "3. Add the link to your page to your…
dot_michael on HN
Add an API
From 1 comment
Really cool idea. I've been looking for something for this for a previous project, but didn't find anything. I think an important feature to replace Zendesk for many would be an…
shafyy on HN
More customisation
From 1 comment
Dig the simplicity. I could get into this with some more customization. Also, yeah, your error page is on in production. Also... >You can’t create a portal session in live mode…
heidilux on HN
Questions
Who are the top competitors?
From 1 comment
Who are your top competitors?
stanislavb on HN
Why build from scratch instead of using open source helpdesks?
From 1 comment
I haven't really looked around in this space but I've used zendesk which 1) sucked, and 2) once you ignore all the useless javascript effects, it didn't really seem to do much.…
throwaway81523 on HN
Alternatives named
FreeScout
From 1 comment
You could have tried FreeScout by any chance?
njsubedi on HN
Zendesk
From 1 comment
I haven't really looked around in this space but I've used zendesk which 1) sucked, and 2) once you ignore all the useless javascript effects, it didn't really seem to do much.…
throwaway81523 on HN
Freshdesk
From 1 comment
i actually would love something like this but based on the site i can't tell exactly how it works. Do support tickets get created via a form or by emailing a support mailbox? I…
peterxpark on HN
HelpScout
From 1 comment
I don't believe you have added the ability to create tickets via email, that is essential. Consumers hate traditional ticket systems, they want to use email, and to be able to…
samwillis on HN
supportpage.io
From 1 comment
This is really cool, the missing functionality that I haven't added to https://supportpage.io/ yet :p
agrafix on HN