Helpful
Web and SaaS
customer support
SHOW HN2014
How HN took it
1 positive, 6 neutral or asking, 0 mixed, 2 critical, out of 9 comments about the project. Thread score -0.10.
Performance: 0 for, 1 againstDocs: 0 for, 1 againstDesign: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Simple and beautiful design
From 1 comment
This is beautiful in its simplicity. Kudos! As I mentioned on the thread on your medium post, we believe like you in the need for simplicity around support. Check out…
gozmike on HN
Objections
Site was broken after signup with websocket errors from Pusher quota
From 1 comment
Seems to be broken after signing up and logging in. JS console shows websocket errors from your Pusher account being over quota: ``` Error: Invariant Violation:…
nacs on HN
Essentially just a hosted contact form that sends emails
From 1 comment
So, essentially this is just a hosted 'contact us' form, which sends emails?
nobodysfool on HN
Footer link to Assembly was broken
From 1 comment
The link to "Assembly" in the page footer is broken.
phleet on HN
Requests
Use plain XMLHTTP instead of websockets for reading inbox
From 1 comment
Seems to be broken after signing up and logging in. JS console shows websocket errors from your Pusher account being over quota: ``` Error: Invariant Violation:…
nacs on HN
Questions
Is conversation pricing monthly or forever
From 1 comment
Is the conversation pricing based on monthly conversations or "forever"?
veeti on HN
What sets it apart from other support tools
From 1 comment
For people who are wondering what sets Helpful apart from all the other support tools out there, do note that this is built entirely on Assembly. This means, its ownership is…
ivasilov on HN
Alternatives named
Assembly
From 1 comment
For people who are wondering what sets Helpful apart from all the other support tools out there, do note that this is built entirely on Assembly. This means, its ownership is…
ivasilov on HN
Supportkit
From 1 comment
This is beautiful in its simplicity. Kudos! As I mentioned on the thread on your medium post, we believe like you in the need for simplicity around support. Check out…
gozmike on HN