Chatwoot
Web and SaaS
customer support helpdesk
SHOW HN2019
417points
79comments
#47of 2,195 in 2019
Top 3%of 2019 by points
How HN took it
CuriousMostly questions and neutral comments
11 positive, 24 neutral or asking, 3 mixed, 5 critical, out of 43 comments about the project. Thread score +0.14.
Design: 3 for, 0 againstIdea: 2 for, 1 againstPricing: 3 for, 0 againstPerformance: 0 for, 2 againstExecution: 0 for, 2 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Open-source alternative to expensive support tools
From 2 comments
This is great. Intercom’s pricing is outrageous for small startups so I could this getting traction.
tarr11 on HNThis looks awesome, will watch for updates. I run a small nonprofit and we spend around 350/m on support services, would love to cut this cost!
rushils on HN
Clean, attractive design
From 2 comments
I love the super clean design of your main website. Is that based off a template or made from scratch using UI library?
jakaroo on HNI’m glad to see open-source alternatives for this! Without judging how good or bad this technically is, I’m happy to see the devs made it visually appealing. Good job. My only…
outime on HN
Objections
Email support not yet finished
From 2 comments
Thanks for the kind words. Please see my response below. > do you have a way to author FAQs Right now, we don't support it. We have FAQs and a documentation website in the…
pranavrajs on HNChatwoot Co-Founder here: We are still working on email support. The feature is halfway done. It should be ready by the end of this month. progressing here on :…
sojanofficial on HN
Missing features compared to Intercom and Zendesk
From 1 comment
Chatwoot Co-Founder here: Thanks a lot for the support. Totally get your concern about "Alternative". In terms of the scope of features, we are still behind many of the current…
sojanofficial on HN
Ruby on Rails may be slow and memory heavy
From 2 comments
You'll never make everyone happy... For me the fact that it's RoR as opposed to, say Go or Elixir is a big turn off, because I know it will be slow and eat up lots of RAM. For me…
nickserv on HNI was hooked until I saw `rake`, at which point I was triggered _big time_. I'm just imagining the memory consumption of this behemoth.
jonny383 on HN
Requests
Email channel support
From 2 comments
Congratulations on the release. Wish you all the best with it, and will not hesitate to recommend it … but first, email 100% has to be supported. Should be as good as Intercom's…
scrollaway on HNThis being only chat, what about email support?
cordite on HN
Feature comparison and roadmap
From 2 comments
Congrats on pivoting this to open. As an Intercom customer ( perhaps paying too much ), it would be very helpful to see a basic feature comparison table and ideally an…
artur_makly on HNA full demo or feature list would be nice. For comparison to other options out there.
gremlinsinc on HN
Hosted version
From 1 comment
omg I love you. I probably wont switch til you have a hosted version where I can pay you, sorry. Maybe you can launch one on heroku for me as a beta user and I'll pay you?
alexnewman on HN
Questions
Load requirements and server sizing
From 1 comment
Nice job! Have you done any load testing on it? Curious how much server to buy to run an instance with some usage.
cvg on HN
Whether bots are supported
From 1 comment
Very nice to have more open source choice. Is there a flow builder with GUI included for bots?
dharma1 on HN
Alternatives named
Zammad
From 1 comment
Another great open source helpdesk in this space is Zammad https://github.com/zammad/zammad
keybits on HN
Zendesk
From 1 comment
Email channels and pre-ticket forms are dealbreakers for being a Zendesk replacement. I can live without a lot of ZD's features (and be happier for it) but those two are table…
trynewideas on HN
Mattermost
From 1 comment
This is great! I'm using Intercom, but I know it's going to get very expensive over the next few years, so I will keep an eye on this project. I'm thinking about starting to run…
nathan_f77 on HN