Libredesk
Web and SaaS
customer support helpdesk
SHOW HN2025
376points
75comments
#128of 3,837 in 2025
Top 4%of 2025 by points
How HN took it
MixedNo clear lean
19 positive, 23 neutral or asking, 2 mixed, 11 critical, out of 55 comments about the project. Thread score +0.19.
Idea: 1 for, 2 againstExecution: 1 for, 2 againstDesign: 1 for, 2 againstDocs: 0 for, 2 againstPerformance: 1 for, 0 against
The thread, comment by comment
Each row is a top-level comment and its replies, in HN's order. Select a cell to open that comment on HN.
positive neutral or mixed critical about another commenter or something else the maker
What HN said
What people liked
Polished UI and fast loading demo
From 3 comments
Looks great! Mobile experience is not great but I think it’s sensible not to focus on that yet, the number of users doing customer support from a mobile phone is pretty small,…
d1sxeyes on HNHaven’t really seen anything else but it certainly loads fast!
Aeolun on HNLooks amazing, great demo! nit: it'd be nice if we could resize the sections
vishnumohandas on HN
Single binary makes deployment easy
From 2 comments
I love single binary apps, easy to deploy.
techn00 on HNNice name , looks great and very useful !! How you built a single binary of Go and Vue is very neat, I never thought about doing something like this.
srameshc on HN
Fills gap for open-source helpdesk
From 2 comments
When I last looked, I couldn't find any truely open source solutions that could practically replace even a shared inbox. This looks like it could. Well done to the developer. And…
teruakohatu on HNFantastic. This is far overdue and looks like a solid start. I have been particularly surprised by how few options there are in the CS space that are open source and options like…
OldMatey on HN
Objections
AGPL license concerns
From 2 comments
Mandatory Affero GPL warning. Ensure you understand the license before deploying.
snvzz on HNChatwoot has a lot more features with its MIT license.
rancar2 on HN
Missing channels such as chat, WhatsApp, and Telegram
From 3 comments
The UI looks good! I can't seem to find the channels it supports. Email? X? Instagram (IG) comments? A support desk is all about channel integrations, for example: - replying IG…
wiradikusuma on HNAre there plans for future integrations into messaging platforms like Whatsapp or Telegram?
yoeven on HNLooks great! It seems to be email only so far. Do you plan to add chat, like Intercom and Chatwoot have it?
nh2 on HN
Unclear funding and monetisation plans
From 3 comments
How do you plan to fund the development, if at all? For a project like this, a hosted version might be a nice idea if you eventually want to do something else than putting your…
nh2 on HNLack of a monetisation strategy is a concern for folks who might worry that you end up running out of time/motivation to work on it, which might be a roadblock to wide adoption…
d1sxeyes on HNWhat method do we have to fund this or ensure it can work for our needs.
ddtaylor on HN
Installation documentation lacking
From 2 comments
Interesting project! However, installation documentation is quite strange: it says "requires postgres and redis to run" but there is zero other information. Is there any version…
gregoriol on HNThis is great. Sadly, apart from “looking good”, there seems to be no documentation, or visible roadmap. So I can’t evaluate if it’s worth looking into or not. Keep up the good…
fguerraz on HN
Requests
Integrations with Shopify, WhatsApp, Jira, and other tools
From 3 comments
Kudos! We've encountered several customers that hated their help desk but couldn't move away. We've even considered building our own since we were in the business. But here comes…
firefoxd on HNPotential roadmap item: bidirectional sync with Jira (and others) so support requests can create/be linked to Jira (etc) tickets, and see updates from them.
robertlagrant on HNThe UI looks good! I can't seem to find the channels it supports. Email? X? Instagram (IG) comments? A support desk is all about channel integrations, for example: - replying IG…
wiradikusuma on HN
Roadmap and to-do list toward v1.0
From 2 comments
Damn impressive start. Kudos! I am sure that if you posted a to-do list and roadmap to 1.0 you would get traction from the community to help finish it off, if you want. Hell, at…
mattsimpson on HNThis is great. Sadly, apart from “looking good”, there seems to be no documentation, or visible roadmap. So I can’t evaluate if it’s worth looking into or not. Keep up the good…
fguerraz on HN
More robust SLA system
From 1 comment
It's a neat idea and I'd like to see how this evolves over time! Keep up the great work!! :) I do have notes/feedback based off of what I see in the demo site: # SLA The SLA…
registeredcorn on HN
Multilingual support
From 1 comment
Nice work. I cannot test the demo as it is down now but just wanted to share I have been using open source solution Zammad and I am pretty happy about it. It's fully open source…
yashasolutions on HN
Knowledge base section
From 1 comment
Looks nice, congratulations. Can you add knowledgebase section? I'm looking for an alternative to freshdesk/zendesk. I would recommend monetizing this via hosted service like…
dinu99 on HN
Questions
Does it support email and IMAP?
From 2 comments
Nicely done. Canned responses (the ability to create/manage/insert them) would be helpful. Does it support email? That would be key. The demo looks more focused on chat.
insane_dreamer on HNDoes it support the scenario where part of the team is only on IMAP?
oever on HN
Is there a hosted SaaS version or how is it funded?
From 2 comments
Great job, that's looking very nice and polished already! Are you also planning to introduce a SaaS version of it?
pentacent_hq on HNHow do you plan to fund the development, if at all? For a project like this, a hosted version might be a nice idea if you eventually want to do something else than putting your…
nh2 on HN
Does it have an API?
From 1 comment
This looks very promising. Does it have an API?
qwertox on HN
How does a customer file a ticket?
From 1 comment
I might be missing something obvious, but how does a customer file a ticket/request?
truepath_app on HN
Alternatives named
Chatwoot
From 2 comments
Chatwoot’s free hosted tier has limited data retention and only offers US-based data centers. However, its core functionality can be self-hosted anywhere under its MIT license.…
rancar2 on HNChatwoot has a lot more features with its MIT license.
rancar2 on HN
Zammad
From 2 comments
I don't know how lightweight you're looking for, but you might also want to have a look at Zammad: https://github.com/zammad/zammad I worked with a self-hosted deployment of it…
yorwba on HNNice work. I cannot test the demo as it is down now but just wanted to share I have been using open source solution Zammad and I am pretty happy about it. It's fully open source…
yashasolutions on HN
FreeScout
From 1 comment
Surprised no one has mentioned FreeScout. It's a solid open-source helpdesk: https://freescout.net/. They have cheap, one-time purchase plugins. Happy to pay a bit to keep the…
aarreedd on HN
OsTicket
From 1 comment
Looks good! I'm currently using OsTicket (PHP) with a small team. Pretty happy with it but could use more automation. What I like best about OsTicket is that I was able to…
remram on HN
Frappe Helpdesk
From 1 comment
checkout https://frappe.io/helpdesk
rushabh on HN